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Patient Guide

Nectarine Medical: Patient Guide (Version 1.0)

Last Updated: 12/08/2025
Review Date: 12/08/2026

Important Notice

Nectarine Medical does not offer direct-to-consumer services. All clinical services are delivered exclusively through partner clinics and marketplace platform providers in respective countries.

Company Information

Company Name:
Nectarine Private Limited
Registration Number:
PV 85497
Registered Address:
1st Floor, No 40, Poorwarama Road,
Nugegoda, Sri Lanka
Telephone:
+94 776 909 330
Registered Manager:
Dr Mihara Thiranya Perera

1. Statement of Purpose

This Statement of Purpose is made by Nectarine Medical in accordance with applicable healthcare regulations and telehealth standards for international online medical services.

Nectarine Medical provides remote clinical consultations in collaboration with licensed third-party platforms and does not directly engage with individual patients.

Regulatory & Security Compliance:

  • Sri Lankan Business Registration: Department of Registrar of Companies.
  • Sri Lankan Labor Law Compliance: Department of Labour regulations.
  • Sri Lankan Data Protection: Personal Data Protection Act No. 9 of 2022.
  • UK GDPR Compliance: For data collected from UK-based patients.
  • SLMC Registration: All doctors registered with the Sri Lanka Medical Council (SLMC).
  • ISO 27001-certified platforms for data security.
  • PCI-DSS-compliant payments via Stripe.

2. About Us

Nectarine Medical is an international telehealth provider based in Sri Lanka. Services are delivered through global partner platforms.

All patient-facing systems, booking, payments, and prescription transcriptions are handled by partners.

Nectarine provides backend clinical consultations only, while partners manage legal and medical requirements in each country.

3. What We Do and What We Offer

Services offered via partner platforms include:

  • Remote form-based and video consultations
  • Clinical opinions and assessment summaries
  • Recommendations for treatment or further referral

Common Conditions We Assess:

General Health

  • Allergies, asthma, hay fever
  • Coughs, colds, sore throats
  • Headaches and migraines

Specialist Care

  • Skin issues (acne, eczema, rashes)
  • UTIs and cystitis
  • Digestive complaints (e.g., acid reflux)

Personal Health

  • Mental health (mild depression/anxiety)
  • Women's health (e.g., contraception, thrush)
  • Men's health (e.g., erectile dysfunction, hair loss)

Exclusions – We do not treat:

  • Emergencies (call local emergency services)
  • Chest pain, stroke, trauma, or burns
  • Uncontrolled mental health conditions
  • Pregnancy complications
  • Severe infections or bleeding

4. Pricing Summary

All pricing varies based on the partner booking platform used in each country.

Fees depend on local regulations, infrastructure, currency, and services offered.

Prices are shown to the user at the time of booking on the respective platform.

5. Complaints Procedure

Complaints may be sent to:

Postal Address:
Complaints Team
Nectarine Private Limited
1st Floor, No 40, Poorwarama Road
Nugegoda, Sri Lanka

What to Include in Your Complaint:

  • Full name and date of birth
  • Contact details
  • Consultation date
  • Reference/invoice number
  • Details of the complaint

Our Response Timeline:

1
Acknowledgement
Within 2 working days
2
Investigation
Full response within 20 working days or update
3
Resolution
Final report within 5 days of resolution

Unresolved issues may be escalated to SLMC or handled via legal channels.

6. Patient Satisfaction Monitoring

Feedback is gathered through surveys and third-party review platforms like Trustpilot.

Feedback is used to monitor satisfaction and improve services.

7. How to View Regulatory Information

Details on compliance and licensing are available at:

https://www.nectarinemedical.com/regulatory-info

8. Terms & Conditions

Full terms can be found at:

Terms & Conditions

9. Privacy Policy

Our full privacy policy, including UK GDPR compliance, is available at:

Privacy Policy

Thank You

Thank you for choosing Nectarine Medical. We support your health journey through our trusted network of healthcare platform partners worldwide.