Terms & Conditions

1. About Us

Nectarine Medical ("we", "us", "our") is a trading name of Nectarine Private Limited, a company incorporated in Sri Lanka (Reg. No. —) with its registered office at 1st Floor, No 40, Poorwarama Road, Nugegoda, Sri Lanka.

Key facts about our model

• Practitioners – Nectarine Medical works exclusively with Sri Lanka-based, GMC-registered, qualified general practitioners.
• Partner Platforms – We engage local booking/marketplace platforms in each patient country (e.g. thegpservice.co.uk) to market services, manage sign-up, run the patient portal and process PCI-compliant payments via Stripe.
• Prescriptions – In the UK, non-EEA prescriptions are transcribed and rewritten by a GPhC-registered independent prescriber through a Non-EEA Prescription Transcription Service (NPTS), billed separately. In other countries, prescriptions are available only where an equivalent, lawful transcription service operates; if none exists, no prescription can be issued.
• Nectarine Medical is not a dispensing pharmacy.

2. Key Definitions

3. Eligibility

• You must be 18 years or older and physically located in a jurisdiction where a Partner Platform is authorised to sell the Service.
• The Service does not issue fit notes (sick notes) or referral letters.
• Emergencies (e.g. chest pain, severe bleeding, suicidal thoughts) require immediate local emergency care.

4. Scope of Service

1. Consultation Length – 15 minutes with a Sri Lanka-based, GMC-registered general practitioner.
2. Prescription Outcome –
   • If a lawful transcription service (e.g. UK NPTS) is available in your country and you purchase it, a locally valid private prescription may be issued.
   • If no such service exists, or the practitioner decides a prescription is not clinically appropriate, no Prescription-Processing Fee is charged and you pay only the Consultation Fee.
3. Global Availability – Consultations are available worldwide via Partner Platforms; prescription issuance is limited to jurisdictions where a compliant transcription provider operates.

5. Booking, Portal & Payment

Nectarine Private Limited never stores full card details.

6. Cancellations & Refunds

7. Consultation Process

1. ID Verification may be required.
2. Encrypted Video Call via Partner Platform.
3. Optional Note Sharing – You may send consultation notes to your regular GP; use is at your discretion but strongly recommended for continuity of care.

8. Prescriptions & Transcription Services

• After the consultation, you may purchase a transcription service only if one is listed for your jurisdiction.
• The independent prescriber reviews the GP's non-EEA prescription, validates it and digitally signs a prescription valid in your country.
• Target turnaround – 30 minutes during service hours (08:00 – 20:00 UK for UK NPTS; local hours elsewhere).
• If the prescriber declines, the Prescription-Processing Fee is not charged.

9. Medication Costs

• Paid directly to the pharmacy you choose.
• Nectarine Medical is not liable for pharmacy pricing, stock or dispensing errors.

10. Your Obligations

• Provide accurate, complete medical information.
• Follow medical advice and report adverse effects.
• Consider sharing notes with your regular GP.

11. Complaints

See our Complaints Handling & Investigation Policy (complaints-policy). We aim to acknowledge within 2 Working Days and resolve within 15 Working Days.

12. Liability & Disclaimers

1. Consultations are provided with reasonable skill and care but do not guarantee a prescription.
2. We are not liable for:
   • Your ineligibility for, or decision not to purchase, a transcription service;
   • Actions or omissions of independent prescribers, pharmacies, couriers, Stripe, or Partner Platforms;
   • Losses from failure to follow medical advice.
3. Our total liability is limited to the Consultation Fee paid for the relevant booking.

13. Indemnity

You indemnify Nectarine Private Limited, independent prescribers, Stripe, and Partner Platforms against claims arising from your breach of these Terms or misuse of prescriptions.

14. Intellectual Property

All content, trademarks and software remain the property of Nectarine Private Limited or its licensors.

15. Data Protection & Privacy

Personal data is processed under UK GDPR and Sri Lanka's Personal Data Protection Act (when in force). See our Privacy Policy

16. Changes to These Terms

Material changes will be posted here with a new "Effective Date". Continued use of the Service indicates acceptance.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of Sri Lanka. Any dispute shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.